About Teatown
Why clients reach out to us
Clients contact us if their IT systems look fine, but their users cannot reach them.
Application malfunctions are visible to users before the company’s own employees notice them.
Leading to customer resentment, lost revenue, and bad reputation.
Additionally, in most cases, there is no connection between “tech” and “business”. No one can tell what impact a malfunction or system failure will have on the business and on the company’s customers.
In other words, businesses lose revenue, their customers get mad, and they gradually gain a bad reputation. Without them even noticing it.
Handling this in-house will take significantly longer than collaborating with external partners because the necessary expertise has to be either hired or tediously built within the team.
Either way, both approaches take a lot of time, resulting in increased costs, and higher risk.
Either way, the problem persists.
On top of that, being too close to the problem to see it clearly is an issue in itself.
How clients feel the difference
What we do differently:
- We bridge the gap between tech and business.
- We combine social and technical skills at the highest level*
- We listen to our clients and analyze their needs, before building a tailored solution.
*, which is why Austria’s biggest brands have relied on us as their partner in software engineering and observability for over two years.
What you can expect from us
A comprehensive observability engineering service.
- From the initial assessment,
- to setting up the observability environment,
- and ongoing maintenance.
A complete, worry-free package.
What we stand for - Our Values
Above all else, Teatown aspires to enable freedom of choice, for its clients and its own people.
On top of that, we live by the following.
- Be curious
- Raise your standards
- Question the status quo
- Move fast, fail fast, adapt, and try again
- Long-term thinking over the quick win
What we strive for - Our Purpose
We aim to serve our clients better than they could wish for.
We do that by demanding a higher standard from ourselves than they do from us.
We do that by setting unreasonably high goals that force us to question the status quo.
What we strive toward for our clients: MTTR = 0
If that resonates with you, talk to us